Policy Centre

Privacy Policy

Effective date: 28 July 2026

1. Introduction

NzuKonect (“we”, “our” or “us”) respects your privacy and is committed to protecting personal information processed through the NzuKonect mobile application, website and related services.

This Privacy Policy explains what information may be collected, how it may be used, when it may be shared and the choices available to users.

2. Organisations Using NzuKonect

NzuKonect may be used by independent community organisations, associations, charities, clubs, professional bodies and similar groups.

A participating organisation may determine why and how certain member information is processed within its NzuKonect account. In those circumstances, the organisation may act as the data controller, while NzuKonect provides the technology used to process and store the information.

3. Information We May Collect

Depending on how NzuKonect is configured and used by your organisation, we may process the following categories of information:

• Identity information, including name, membership number and profile details.
• Contact information, including email address, telephone number and postal address.
• Organisation and membership information, including membership category, status, roles, committees and attendance records.
• Transaction information, including payments, subscriptions, donations, receipts and related financial records.
• Account information, including authentication details, permissions and user roles.
• Technical information, including device type, operating system, application version, IP address, crash information and security logs.
• Usage information relating to how the platform is accessed and used.
• Communications and support information submitted when contacting NzuKonect or a participating organisation.

4. How Information Is Collected

Information may be collected:

• Directly from you when you register or update your profile.
• From the participating organisation responsible for your membership account.
• Automatically when you use the application or related services.
• When payments, attendance, meetings or other organisational records are created.
• When you contact support or submit a report, enquiry or complaint.

5. How We Use Information

Personal information may be used to:

• Create and administer user accounts.
• Provide and maintain the NzuKonect platform.
• Support membership administration and organisational governance.
• Record payments, donations, subscriptions, attendance and meetings.
• Send service notices, security alerts and organisational communications.
• Provide technical and customer support.
• Improve performance, reliability and user experience.
• Detect, investigate and prevent fraud, misuse or unauthorised access.
• Meet applicable legal, regulatory, safeguarding and accounting obligations.

6. Lawful Basis for Processing

Where applicable under United Kingdom data-protection law, information may be processed on one or more of the following bases:

• Performance of a contract or provision of a requested service.
• Compliance with a legal obligation.
• Legitimate interests in operating, securing and improving the platform.
• Your consent, where consent is required.
• Protection of the vital interests of an individual in an emergency.

7. Data Sharing

NzuKonect does not sell personal information.

Information may be shared with:

• The participating organisation responsible for your account.
• Authorised administrators and officers of that organisation, according to their assigned permissions.
• Service providers supporting hosting, authentication, communications, analytics, security or technical operations.
• Professional advisers where necessary to protect legal rights.
• Regulators, courts, law-enforcement bodies or public authorities where disclosure is required by law.

8. Data Security

NzuKonect uses reasonable technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

• Authentication and role-based access controls.
• Encrypted transmission of information.
• Security monitoring and audit records.
• Restricted administrative access.
• Regular application and infrastructure maintenance.

No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Data Retention

Information is retained only for as long as reasonably necessary to provide the service, support the participating organisation, meet legal or accounting requirements, resolve disputes and enforce agreements.

Retention periods may vary according to the type of record and the requirements of the relevant organisation.

10. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Request restriction of processing.
• Object to certain types of processing.
• Request a portable copy of eligible information.
• Withdraw consent where processing relies on consent.
• Complain to the relevant data-protection supervisory authority.

Some requests may need to be directed to the participating organisation responsible for your account.

11. Children’s Privacy

NzuKonect is intended for authorised community and organisation members aged 18 and above, unless a participating organisation has implemented a separately approved service with appropriate parental consent, safeguarding controls and legal protections.

NzuKonect does not knowingly permit children to create independent accounts without appropriate authorisation.

12. International Data Transfers

Where information is processed outside the United Kingdom or the country in which it was collected, appropriate safeguards will be used where required by applicable law.

13. Third-Party Services

NzuKonect may use third-party service providers for infrastructure, authentication, notifications, analytics, communications or other platform functions.

Those providers process information according to their contractual and legal obligations.

14. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes to the platform, legal requirements or operating practices.

The revised effective date will be displayed at the top of this policy. Material changes may also be communicated through the application or other appropriate channels.

Child Safety & CSAE Standards

Effective date: 28 July 2026

1. Scope

These standards apply to every user, participating organisation, administrator, contributor and person accessing NzuKonect services.

2. Prohibited Content and Behaviour

The following are strictly prohibited:

• Creating, uploading, possessing, storing, sharing, requesting or linking to CSAM.
• Sexual content, imagery, conversation or activity involving a minor.
• Grooming, coercion, enticement or solicitation of a minor.
• Sexual harassment, threats, blackmail or exploitation involving a minor.
• Attempts to arrange inappropriate or exploitative contact with a child.
• Content that promotes, normalises, facilitates or instructs others in child sexual abuse or exploitation.
• Any activity that places a child at risk of physical, emotional or sexual harm.

3. Reporting Child-Safety Concerns

Users, organisations and members of the public may report suspected CSAE, CSAM, grooming or other child-safety concerns by contacting:

Reports should include as much relevant information as possible, without downloading, forwarding or redistributing suspected illegal content.

4. Emergency Situations

Where a child is believed to be in immediate danger, contact the emergency services or the appropriate child-protection authority in your country without delay.

5. Investigation and Enforcement

NzuKonect may investigate reported or detected violations and take appropriate action, including:

• Restricting access to relevant content or platform functions.
• Removing prohibited content.
• Suspending or permanently terminating accounts.
• Preserving relevant information where legally required.
• Notifying the participating organisation responsible for the account.
• Reporting suspected criminal activity to law-enforcement or child-protection authorities where required or appropriate.

6. Cooperation With Authorities

NzuKonect will cooperate with valid legal requests and relevant authorities investigating suspected child sexual abuse, exploitation or endangerment.

7. Age Policy

The standard NzuKonect platform is intended for authorised users aged 18 and above.

Participating organisations must not knowingly create accounts for children without an approved safeguarding framework, an appropriate legal basis and any required parental or guardian consent.

8. Safeguarding Responsibilities of Organisations

Participating organisations are responsible for implementing suitable safeguarding policies, appointing responsible officers where required, and ensuring that administrators use NzuKonect appropriately.

9. Review of These Standards

These standards may be revised to reflect legal requirements, platform changes and recognised child-safety practices.

Contact NzuKonect

For privacy, account, technical support or child-safety enquiries, contact:

When contacting us, please identify the participating organisation connected to your account where relevant.